Moderation Issue 4/22/23

Issue: Accidental deletion of user account by moderator which should have been reported as safe instead.

Root Cause: The root cause of the issue was that the moderator clicked on the delete button instead of safe button. The system was designed to delete user accounts when delete is clicked, and delete the report if safe is clicked - instead of deleting them, but the moderator was unaware of this fact and deleted the account instead.

Impact: The deletion of the user account resulted in the temporary loss of user access, and tempoary loss of followers/following id's, but no loss of user data otherwise. The action also violated the company's privacy policy and terms of service.

Steps to Resolve: The following steps were taken to resolve the issue:

1. Updating the system code: The code was updated to archive the report if the moderator/admin marks the report as safe, and ban the user account instead of deleting it when the delete button is clicked.

2. Record action in audit database: The system now records any user account and content deletion actions or banning actions in the audit database to prevent any further accidental deletions or mishandling of user accounts.

Preventative Measures: To prevent similar issues from happening in the future, the following measures were taken:

1. Training: All moderators and administrators were given additional training to understand the difference between archiving and deleting user accounts.

2. Confirmation dialog: The confirmation dialog was updated to be more clear for moderators/admins, so that they don't accidentially click the wrong option again.

3. Regular audits: Regular audits are conducted to ensure that all user accounts are being handled properly and to identify any potential issues.